Details for Client Services Specialist- Bilingual

Client Services Specialist- Bilingual

Full Time/ Part Time $14/ hr

General Responsibilities: Provide professional and positive client engagement and progress/growth; Communicate NFCC program information, program enrollment, interviews for all NFCC clients; Advocate, serve as a resource/referral for clients to secure services and resources within NFCC program and community resources; Welcome and log in client assistance at intake desks, Update client applications within NFCC databases; Conduct annual interviews; Maintain digital and actual files/records; Represent NFCC values: collaboration, compassion, dignity and inclusion to all clients, volunteers and community; Become proficient in CIMBA/Salesforce and Client Track.

Minimum Education/Experience:

Position requires excellent organization and communication skills. Good telephone skills. Ability to work with volunteers. Experience in customer service. Computer/Internet experience.

Must have experience in working with the public, keeping records; pass a background check, drug screen, and have a valid Georgia driver’s license. cswan@nfcchelp.org

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